Reference

19dewa Privacy Policy for Your Account

The 19dewa Privacy Policy explains how we handle your account details, device access and wallet records while you use our services in Indonesia.

Account dataCookie choicesWallet recordsData requests

Explore Our Lobby Read FAQ

Open the Privacy Policy Before Account Access

19dewa Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers details entered during account creation, including your phone number, verification records and login activity. We also record payment references needed to match a deposit or withdrawal request, such as a DANA, OVO, GoPay or QRIS reference, while bank transfer and virtual account

1
records may be retained for reconciliation. Device type, browser data and security events help us identify unusual access, but they do not change the purpose of this policy. We use cookies and similar tools to keep sessions active and remember selected settings. Where local law permits,
2
we process these details to provide account access, protect transactions and respond to your requests. You can ask our support desk what data is held, why it is used, or how to request a correction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach Support About Privacy Questions

Privacy questions have a direct route through our support desk, so you do not need to explain the matter through a payment screen. Include your account phone number, the subject of your request and any relevant receipt reference. We use those details to locate the correct record, confirm account ownership and reply with a clear next step.

Team online

Account privacy request

Ask our support desk to access, correct or explain account data. We may request your verified phone number before discussing records linked to your 19dewa account.

Wallet record question

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, send the receipt reference and date. We use those details to check the matching payment entry.

Access concern

If a login alert or device entry looks unfamiliar, contact support from your account area and change your password. We can check the related security event after ownership is confirmed.

DATA PRACTICES

Explore How 19dewa Handles Your Data

We keep our privacy approach tied to practical account events rather than broad promises.

Data handling

We use account, verification, device and payment details for access, transaction matching, security checks and support replies. We do not treat game choices such as Bingo or Fish Hunter as a reason to collect unrelated details.

Cookie controls

Cookies can keep your session active and remember settings on your phone or computer. You can adjust cookie controls in your browser, though some account functions may need an active session.

Account security

Phone verification helps connect account access to you, while device and login events help us spot unusual activity. Never send a password or verification code when asking about a privacy matter.

Retention checks

We retain account and payment records only while they serve access, reconciliation, security or legal needs. A DANA receipt and a virtual account reference may therefore follow different retention periods.

Requesting changes

You can ask us to correct inaccurate account details or explain how a record is used. Include the phone number connected to your account so we can verify the request before making changes.

Policy contact

For a copy of data linked to your account, contact support with your request and account phone number. We may ask for an additional account step before releasing private records.

Browse Privacy Policy Questions Before Joining

These Privacy Policy answers address the searches we hear most often about account creation, wallets, cookies, devices and data requests. Read them before opening an account, then contact support if your situation involves a specific payment reference or access event.

It covers account details, phone verification, login events, device data, cookies and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone number to create and verify the account, connect support requests to the correct record and help protect access. We may confirm it before discussing private account details.

Yes. The Privacy Policy covers QRIS, DANA, OVO and GoPay references used to match account activity. Bank transfer and virtual account entries are handled for the same reconciliation purpose.

Contact our support desk with your account phone number and a clear data request. After ownership checks, we can explain the records held and the available method for sending a response.

Yes. Send the incorrect detail and the requested correction through support. We verify the account first, then assess the change against account security, payment matching and applicable local requirements.

Cookies may keep your session active and retain selected settings on a mobile browser. You can change browser controls, but disabling some cookies may interrupt login or account-area functions.

Use the support path in your account area and include the approximate login time and device type. We can check the related security event after confirming that you own the account.

19dewa Privacy Policy for Your Account

Reach Support About Privacy Questions

Account privacy request

Wallet record question

Access concern

Explore How 19dewa Handles Your Data

Data handling

Cookie controls

Account security

Retention checks

Requesting changes

Policy contact

Browse Privacy Policy Questions Before Joining

01 What does the 19dewa Privacy Policy cover?

02 Why does 19dewa need my phone number?

03 Does the Privacy Policy cover QRIS and wallet records?

04 How can I request a copy of my 19dewa data?

05 Can I ask 19dewa to correct account details?

06 How does the Privacy Policy treat cookies on mobile?

07 Where can I ask about an unfamiliar device entry?

Related Pages